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Frequently
Asked
Questions
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Do I have to be member of the American Association of Notaries to order supplies?
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No. Unlike other associations, we feel that all notaries should have access to low prices without having to purchase a membership. We believe that membership should be a tool to educate and inform notaries.
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How can I place an order?
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We’ve made the ordering process convenient for you by offering four options:
- Order online at http://www.notarypublicstamps.com.
- Call in your order to 1-800-721-2663.
- Fax your order to 1-800-721-2664.
- Download an order form by email, complete the form, and then send your order and payment by U.S. mail to:
8811 Westheimer, Suite 207
Houston, TX 77063
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What is the quality of your products?
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We produce only top-quality supplies that comply with your state’s notary law requirements. We manufacture all our stamps and seals and we stand behind them. Our notary seals and stamps come with a lifetime replacement guarantee for your complete satisfaction.
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What is your product warranty?
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AAN gives a lifetime guarantee for all notary seals and stamps. Lifetime guarantee means that the product will work as designed for the entire term of the notary’s commission. If you request a replacement, we ask that you pay the shipping charges of the replacement product.
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Do all your products comply with the applicable state laws?
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We have done extensive research and make every effort to ensure that all our products comply with your state’s notary laws. However, ultimately it is your responsibility to know what your state requires on notary seals, stamps, or other products. Be sure to request products that meet these requirements, particularly with regard to seal type and size, ink color, etc.
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Should I mail or fax a copy of my commission certificate before ordering a notary seal or stamp?
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Yes. Some states like California, Oregon, North Dakota, Nevada, Georgia, Utah and others have special requirements when ordering notary seals from a vendor. Even if your state does not require it, we prefer to verify the information for the seal or stamp directly from your notary commission. Please refer to your state notary laws before ordering, or call our Customer Service Department at 1-800-721-2663.
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What if you do not have the product that I want to order?
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We customize certain products and may be able to accommodate your request. Please call our Customer Service Department at 1-800-721-2663 for special orders.
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May I pay for my order with a check?
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Yes. Download the order form, complete it, and then mail it with your check to:
AAN
8811 Westheimer, Suite 207
Houston, TX 77063
Paying by check may cause a short delay with your order. The fastest methods of ordering are online or by fax or phone using a credit card.
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Do you accept purchase orders?
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We accept purchase orders from government entities only. Purchase orders must clearly indicate the name of the government agency, the purchase order number, the billing and shipping address, and the telephone number for the agency’s accounts payable department.
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Is paying by credit card online safe?
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Yes, absolutely. We are firmly committed to preserving your privacy and security. Our system utilizes state-of-the-art encryption technologies, protecting data you submit and preventing access to your information. Furthermore, our company does not share your information with any service or product providers, and you will find no pop-ups or advertising on our site. Read our complete privacy statement. [Link here]
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What should I do if I encounter a problem while placing an order online, or if I can’t access the check out page?
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Exit the program, close all other programs, and restart your computer. Disable any pop-up blockers and privacy control features on your antivirus security program. Try to place your order again. If this doesn’t solve the problem, email us at info@notarypublicstamps.com, or call our customer service experts at 1-800-721-2663 between 9:00 a.m. and 5:00 p.m. CST.
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What browser should I use?
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To take the course you will need Internet Explorer or Netscape Navigator 6.0 or higher with cookies and JavaScript enabled.
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How can I cancel or make changes to my order?
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To cancel or make changes to an order, call us as soon as possible at 1-800-721-2663 with the order number. Any order that is canceled with our approval must be returned at the customer’s expense. Shipping charges will be deducted from a refund for a canceled order.
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What shipping method do you use?
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We use UPS Ground for all orders with a street address. For faster service, we recommend shipping to a business address. We can ship overnight for an additional charge, or if you provide us with your shipper account number. Please call our Customer Service Department for more information about shipping options.
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How long does it take to get my order?
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All orders received by 1 p.m. CST will be shipped the next day by UPS Ground. Allow 2 to 5 regular business days for delivery. By purchasing from us, you agree not to hold us liable for lost orders or delays in delivery due to unforeseen circumstances. AAN will provide replacements for all undelivered orders promptly.
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How can I get a refund?
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If you receive a product that is damaged or not made to your specifications, simply return it for a replacement with no additional shipping charges. If you are unhappy with a product, you may return the undamaged, unused product within 30 days and receive a full refund for the product. Shipping charges are NOT refundable, unless we are at fault. For a refund, please call our Customer Service Department at 1-800-721-2663, or email us at info@notarypublicstamps.com.
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Bonds and errors and omissions insurance policies provided by this insurance agency,
American Association of Notaries, Inc., are underwritten by Western Surety Company
or Universal Surety of America. American Association of Notaries is owned by
Kal Tabbara, a licensed insurance agent.
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